Terms and Conditions

Terms & Conditions

Please read these terms of use carefully before using this site. By using this site, you agree to these terms of use. If you do not agree to these terms of use, please do not use this site. These terms of use govern both your general use of the site and, when applicable, your use of the site to make purchases of BioSaunas products.

Restrictions on Use

You shall use the site for lawful purposes only. You shall not post or transmit through the site any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offense, gives rise to civil liability or otherwise violate any law. Without BioSaunass express prior approval, you shall not post or transmit through the site any material which contains advertising or any solicitation with respect to products or services. You shall not use the site to advertise or perform any commercial solicitation, including, without limitation, the solicitation of users to become subscribers of other online information services competitive with the site. Any conduct by you that in BioSaunas discretion restricts or inhibits any other user from using or enjoying the site will not be permitted.

The site contains copyrighted material, trademarks and other proprietary information, including, without limitation, text, software, photos, video, graphics, music and sound, and the contents of the site are copyrighted under the United States copyright laws. You may not modify, publish, transmit, display, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. You may not copy, redistribute, re-transmit, publication or commercial exploitation of down`loaded material without the express written permission of BioSaunas and the copyright owner. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyrighted material.

You shall not upload, post or otherwise make available on the site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right and the burden of determining that any material is not protected by copyright rests with you. You shall be solely liable for any damage resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from such a submission. By submitting material to any public area of the site, you automatically grant, or warrant that the owner of such material has expressly granted BioSaunas the royalty-free, worldwide, perpetual, irrevocable, nonexclusive right and license to use, reproduce, modify, adapt, publish, display, translate and distribute such material (in whole or in part) and/or to incorporate it in other works in any form, media or technology now known or hereafter developed. You also permit any other user of the site to access, view, store or reproduce the material for that user's use. You grant BioSaunas the right to edit, copy, display, publish and distribute any material made available on the site by you.

The foregoing provisions of are for the benefit of BioSaunas, its subsidiaries, affiliates and its third-party content providers and licensors, and each shall have the right to assert and enforce such provisions directly or on its own behalf.

PURCHASING TERMS AND CONDITIONS:

See our TERMS AND CONDITIONS above.

You acknowledge that although BioSaunas has attempted to accurately depict the colors of the BioSaunas products offered on the Site, the color displayed is dependent on many different factors including the display of your computer monitor. As such, you further acknowledge that BioSaunas is not responsible for any inaccuracies or color variations in the products you purchase from the Site. Moreover, the products may be depicted larger or smaller than their actual size depending on your monitor and/or computer settings. Pictures may also be enlarged to show details.

In the event of an error in pricing on the Site, BioSaunas reserves the right to correct such error, and in BioSaunas’s sole discretion, to refuse or cancel any order placed for a product at an incorrect price or in the event of the item being out of stock. All prices listed on this site are in U.S. dollars.

VIRUSES BioSaunas also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the site.

MODIFICATIONS TO THESE TERMS OF USE BioSaunas may, in its sole discretion, modify the terms of these Terms of Use, in whole or in part, at any time. At the time of any change to the terms of use BioSaunas will post a notice on the home page. By you continuing to use the site you agree to the acceptance of the modified terms of use.

INDEMNITY You agree to defend, indemnify and hold harmless BioSaunas, its subsidiaries, affiliates, officers, directors, employees, agents and licensees from any claims, losses, damages, expenses, demands, and costs (including without limitation reasonable attorney's fees), made by any third party arising out of or relating to your use of the Site, your connection to the Site, your violation of these Terms of Use, or your violation of any rights of another.

THIRD PARTY LINKS The Site may contain links to third party web sites or resources. BioSaunas makes no representation or warranties concerning such third party web sites or resources and is not responsible for the content or operation of such third party web sites or resources, and shall have no liability in connection with them.

WARNING AGAINST HACKERS It is possible that other users or unauthorized "hackers" may post or transmit offensive or obscene materials to or from the Site and that you may be involuntarily exposed to such materials. It may also be possible for other users or "hackers" to obtain personal information about you. By using the Site, you assume the risk of such occurrences.

TERMINATION You agree that BioSaunas may, under certain circumstances and without prior notice, immediately terminate your right to use or make purchases through the Site in the event that:

(a) You breach or violate these Terms of Use; and

(b) BioSaunas, in its sole discretion, decides to discontinue access to the Site; You agree that all terminations shall be made in BioSaunas’sole discretion and that BioSaunas shall not be liable to you or any third-party for any termination of your account or access to the Site.

MISCELLANEOUS TERMS

(1) Governing Law By accessing the Site, you agree that the laws of the State of Washington, without regard to principles or conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and BioSaunas or its affiliates. In addition, you agree to submit to the jurisdiction of the courts of the State of Washington, and that any action pursued concerning these Terms of Service or your use of the Site shall be within the exclusive jurisdiction of the courts of the State of Washington.

(2) Construction If any provision of these Terms of Use is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be enforced to the maximum extent permissible so as to affect the intent of these Terms of Use, and the remainder of these Terms of Use shall continue in full force and effect.

(3) No Waiver The failure by either you or BioSaunas to exercise or enforce any rights or provisions of these Terms of Use shall not constitute a waiver of such right or provision or any other provision of these Terms of Use.

(4) Survival All provisions in these Terms of Use regarding representations and warranties, indemnification, disclaimers and limitations on liability shall survive any termination of these Terms of Use.

(5) Headings The headings here of are descriptive only and not to be construed in interpreting the provisions of these Terms of Use.

CUSTOM SAUNAS

Shipping & tax are not included in any custom sauna order. When we invoice for the sauna, it is solely for the sauna itself. Initially, the design hasn't even been approved. Once the design is approved and the sauna is manufactured, we can weigh it and send it to the trucking company to determine the shipping cost. Both tax & shipping must be paid before we can dispatch any custom saunas. Since we ship out many saunas, we typically receive wholesale prices on shipping.

CANCELLATION OF ORDER

You can cancel your order within 24 hours of placing your order. If you cancel before the product is shipped, you will only be charged a 3.89% credit card transaction fee because that is what the credit card company charges us. If you cancel after the 24 hour period, then your sauna has already been shipped and you will be charged the cost of the outbound and returned shipping costs, regardless of what promotion was offered when you purchased the sauna.

Custom & commercial saunas are non-refundable due to the involvement of 3D designers and various professionals from the design phase to engineering and blueprint creation. We have to hire a team of people to design each custom & commercial sauna which takes hundreds of hours. Because each custom & commercial sauna requires significant time and resources, there are no refunds for custom & commercial saunas after 24 hours from the time the order is placed because we have already contracted a team of professionals to start working on the blueprint of your sauna.

7 DAY RETURN POLICY

If you are unhappy with your product for whatever reason, please call us to request a return merchandise authorization number. You can return the product within 7 days of receiving it. Please remember that all items for return should be in their original condition and packaging. Because a product which is opened and even installed is no longer new, we cannot resell it; for this reason, only unopened packages will be accepted for returns. Prior written return authorization is required. Any returned product must be in its original cartons and packaging at the time of the return request. It is the sole responsibility of the customer to keep the product in its original cartons and packaging if return is requested. The product must also be secured on the same crate prior to the freight company picking it up. Customers are responsible for return freight shipping, as well as a 25% restocking fee. The restocking fee applies to all products that has been shipped regardless if the product has been open or not. If you cancel after the product has been shipped and in transit you will be charged the actual cost of the outbound and returned shipping costs, regardless of what promotion was offered when you purchased the product. If you cancel before the product is shipped you will be charged a 3% credit card transaction fee.

After we receive the product for inspection, we will issue a refund of the product. Please note that to be eligible for return, items must be in resalable condition, including all product documentation, and shipped within 30 days RMA was issued.

The seven day return does not apply to custom & commercial saunas. Custom saunas and commercial saunas are non-refundable. However, if there any aspect of the sauna that came damaged or broken, we will rebuild the parts and ship it to you at our cost. We guarantee our work or we will make it again to your satisfaction.